If Ribbon Hero v1.2 fails to load
The Ribbon Hero installer was changed
between v1.0 and v1.2. We had some troubleshooting tips for v1.0 but those do
now need to be updated.
If Ribbon Hero 1.2 fails to load after
install there these are some things you can try.
1. In Office go to, File tab->[Word]
Options->pick “Add-Ins” from the menu on the left, selected Manage “COM
Add-ins”. Verify that you see ‘Microsoft Office Labs Ribbon Hero’ in the list.
If not you will have to reinstall Ribbon Hero.
2. If Ribbon Hero is in the list but with
no checkbox, try to check it. Close the dialog and open it again. Is Ribbon
Hero still checked? If it is you are done and the Ribbon Hero button should now
be on your home tab.
3. If Office keeps unchecking the Ribbon
Hero there might be something wrong with your install. In the Ribbon Hero
launcher we will try to correct the most common install issues. Try opening the
Office application from the launcher and see it that fixes your issue.
4. If you are still not getting Ribbon Hero
to load the next thing to try is to reinstall Ribbon Hero.
5. After re-install if you are still not
getting Ribbon Hero to show up we currently do not have any good suggestions on
what to try next. Sorry… You can take a look in the other Office applications.
Ribbon Hero should show up in Word/PPT/Excel and OneNote. If Ribbon Hero does
not show up in any of the applications the issue is with the machine or the setting
on the machine. (Are you able to add any add-ins to Office?) If Ribbon Hero
shows up in some applications but not others the install of Ribbon Hero itself
was installed ok but the problem is related to registering Ribbon Hero with
that Office application. Re trying the install with all the Office applications
closed and the computer in a restated state might work. If not hopefully you
have another machine where you can run Ribbon Hero on... We will keep looking
at these installer issues.