Wednesday, 6 June 2012

Troubleshooting for Ribbon Hero....


If Ribbon Hero v1.2 fails to load
The Ribbon Hero installer was changed between v1.0 and v1.2. We had some troubleshooting tips for v1.0 but those do now need to be updated.
If Ribbon Hero 1.2 fails to load after install there these are some things you can try.

1. In Office go to, File tab->[Word] Options->pick “Add-Ins” from the menu on the left, selected Manage “COM Add-ins”. Verify that you see ‘Microsoft Office Labs Ribbon Hero’ in the list. If not you will have to reinstall Ribbon Hero.

2. If Ribbon Hero is in the list but with no checkbox, try to check it. Close the dialog and open it again. Is Ribbon Hero still checked? If it is you are done and the Ribbon Hero button should now be on your home tab.

3. If Office keeps unchecking the Ribbon Hero there might be something wrong with your install. In the Ribbon Hero launcher we will try to correct the most common install issues. Try opening the Office application from the launcher and see it that fixes your issue.

4. If you are still not getting Ribbon Hero to load the next thing to try is to reinstall Ribbon Hero.

5. After re-install if you are still not getting Ribbon Hero to show up we currently do not have any good suggestions on what to try next. Sorry… You can take a look in the other Office applications. Ribbon Hero should show up in Word/PPT/Excel and OneNote. If Ribbon Hero does not show up in any of the applications the issue is with the machine or the setting on the machine. (Are you able to add any add-ins to Office?) If Ribbon Hero shows up in some applications but not others the install of Ribbon Hero itself was installed ok but the problem is related to registering Ribbon Hero with that Office application. Re trying the install with all the Office applications closed and the computer in a restated state might work. If not hopefully you have another machine where you can run Ribbon Hero on... We will keep looking at these installer issues.



1 comment:

  1. * Using mobile phones in classrooms
    Yeah why not :) always good to know what ya mates are doing instead of work.

    * Visiting unknown websites included in emails from people you don’t know.
    Not good

      * Forwarding on nasty texts about other pupils.
    Just not on. it could add to there depression.

      * Forwarding on chain emails
    Very irritating.

      * Letting your mates know about a site that helps with subject coursework.
    Yeah great, we already have 1.

    * Uploading photos of your mates on to a social network.
    Not good as they might not want it.

    * Always accepting anyone who asks to be your buddy on instant messenger or a social network e.g. Myspace/Facebook.
    A big no-no as they might be pedophiles.

    * Ignoring messages from your anti virus saying that updates are available.
    I always do.

    * Downloading an example of an "Excellence" essay from the a school resource website
    If you want a detention.

    * Having online discussions, with someone you don’t know, about private things.
    Never a good thing as you obviously dont know them.

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